Share our learnings
All of our long-form thoughts on guest feedback, reputation management, sentiment, and more, collected in chronological order.
With the explosion of online review platforms and social media, a single negative review can tarnish your reputation and cripple your business.
The Akira Team
4 min read
If someone has something to say about your business, isn't it better to know about it? In today's connected world, this interchange is an opportunity. Let's explore how.
The Akira Team
6 min read
In today's digital age, having a strong online presence is crucial for businesses to attract customers and drive growth. One powerful tool that can help you achieve this is the Google Business Profile. In this post, we dig into everything GBP.
The Akira Team
9 min read
Although positive reviews feel great, negative reviews matter just as much and how you react to them could make or break your public reputation. In this post we highlight how to effectively respond to negative reviews.
The Akira Team
2 min read
Online reviews have become an essential part of consumers' decision-making process. Let's explore why it is imperative for businesses to actively engage and respond to their Google Reviews.
The Akira Team
2 min read
Reputation marketing is an essential factor for any brand's success. Businesses are now more aware than ever before of the importance of developing positive online reputations. In this post, we outline what you need to know.
The Akira Team
2 min read
In any industry, providing exceptional customer service is important. However, even with the best intentions, mistakes can happen that may negatively impact a guest's experience. Let's review some strategies for effective guest recovery.
The Akira Team
2 min read
Businesses must actively collect guest feedback to offer superior customer experiences and remain ahead in the competitive market. Here are 5 reasons why proactively collecting feedback is advantageous.
The Akira Team
2 min read